Warranty Feature Release
Our newest release is the completion of our Warranty stage and Warranty feature for Owners. In the past, we have broken down a project’s lifecycle into three stages: Preconstruction, Bidding and Construction. With the release of our newest feature we have added Warranty as our fourth stage.
“The new Warranty stage and feature is truly a value-added service that we are happy to offer to our owners”, said Brian Gunnoe, Report Hawk President. “The ability to track a project’s warranty expiration date and ensure warranty items are corrected by the Contractor or Owner-supplied vendors is a simple method for reducing maintenance costs.”
Upon the passing of a project’s turnover date or the setting of a project’s Certificate of Occupancy date via the last weekly report, your project will now transfer into the Warranty stage. Your project will be located in the Warranty stage for 365 days. During this time the project can be accessed through the use of our Warranty feature.
The Warranty feature allows an Owner to submit warranty items to the project’s General Contractor and if applicable, the Owner vendors.
When a warranty item is created, the warranty item and its related issue are e-mailed to the responsible party notifying them of the warranty issue and recording the it in our warranty history table.
The responsible party can then take action on the warranty issue and once corrected, can send updates back to the Owner, detailing the corrective actions taken to resolve the issue. In addition, photos of the corrective measures taken can be uploaded with the response to better clarify the work completed.
The owner, when satisfied with the corrective measures can close the Warranty Item.
To learn more or to schedule an on-line demo of our product please visit us at: www.reporthawk.com/contact/
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